Returns & replacements

Damaged, misprinted or wrong item

Write to hello@example.com within 30 days of delivery with your order number and a photo of the problem. We’ll send a free replacement or refund you, whichever you prefer. You don’t need to send the item back.

Wrong size or change of mind

Because each shirt is printed to order, we can’t accept returns or exchanges for the wrong size or a change of mind. Please check the size guide on the product page before ordering; it lists chest width and length in inches.

Personalized shirts

We print your text exactly as you type it and as shown in the preview. Please double-check spelling before you check out. If we print something different from what you entered, that’s on us and we’ll replace it.

Lost packages

If tracking stops moving for more than 7 business days, or the package is marked delivered but you can’t find it, let us know. We’ll work with the carrier and send a replacement if it’s lost.

Wrong address

If a package comes back because the address entered at checkout was incomplete or wrong, we can reship it once you confirm the address. Reshipping costs the shipping fee again.

Canceling an order

Write to us as soon as possible. We can cancel for a full refund until your order goes into production, usually within a few hours of ordering.